Locking or Unlocking Users 

Use

A locked user cannot access the portal.  There are two ways of locking users:

·        Users can be automatically locked by the system if they try to log on too often with the wrong password. Optionally the system can unlock the user after a certain amount of time elapses. You can configure after how many failed logon attempts the user is locked and after what amount of time the user is unlocked in the user management configuration tool or in user management properties.

·        Users can be explicitly locked by an administrator. The administrator must subsequently unlock the account for the user to regain access to the system.

The following procedure describes how an administrator explicitly locks or unlocks a user.

Users are informed that their user has been locked when they enter their correct user ID and password during logon. For security reasons, if they enter the wrong password during logon, they are only informed that either the user does not exist or the password is wrong.

Procedure

Unlocking Users

...

       1.      In the user management administration console, choose either Search or Locked Users.

       2.      Select the required user(s).

       3.      Choose Unlock.

If user management has been configured accordingly, users will receive e-mail notification that their user has been unlocked. See Notification by E-Mail.

Locking Users

...

       1.      In the user management administration console, choose Search.

       2.      Select the required user(s).

       3.      Choose Lock.

If user management has been configured accordingly, users will receive e-mail notification that their user has been locked. See Notification by E-Mail.