Resolve Live Business Process Issues
Use
The purpose of this task is to resolve issues and ensure that corrective action is taken. Examples of some corrective actions include:
A
ny code or configuration changes must first be tested and verified in your development and quality assurance systems, and moved to your production system only after testing.Procedure
Result
Issues arising after the process of going live are documented, assigned and resolved in a timely manner so the customer’s business processes are not disrupted.
Sometimes resolved issues continue to be discussed as though they are unresolved. It is important to create an atmosphere where issues are carefully considered, resolved, and personnel are informed of the timely resolutions.