Set Up Business Process and Interface Management

Use

To implement the defined strategy for managing the business processes and the interfaces

Prerequisites

Business process and interface management strategy defined

Procedure

1.       Set up the management procedures:

-         Analyze the applications and their interfaces. What are their dependencies?

-         Analyze the security capabilities of the interface programs. For example, what happens if you want to change a password?

-         Analyze the transactional capabilities of the interface programs. This is important in case of system crashes. For each interface, describe the impact of crashes and the proposed solution or emergency plan.

-         Determine what log information is provided by the individual components of the solution. Find out if you can integrate these information sources with the monitoring tools used.

-         Define the required privileges, password policy, and auditing level for the support staff. Specify named users only.

-         Define the border of responsibilities between application and system management. Also, define the interfaces between them.

-         Identify which errors can occur and how to handle them.

-         Identify the restart capabilities of the business process, and the steps and interfaces involved.

2.       Establish the communication links between the business-department end users and the IT department

3.       Define the roles and responsibilities for all persons involved in the customer’s support and monitoring organization

Result

Business process and interface management procedures implemented and documented