Issue and Escalation Management Procedure

 

Description

 

The output is to establish a consistent, reliable, and effective process for identifying, tracking, and resolving ongoing issues, which occur throughout the project lifecycle, in a timely and efficient manner. The following are major topic for creation on issue and escalation management procedure:

 

·         Define the issue identification strategy

·         Define issue analysis process

·         Define issue resolution process

·         Define escalation process

·         Define issue (open and closed) documentation procedure

·         Define issue closure communication procedure

 

Process

 

Refer to the References tab below for information on method of output creation.

 

Additional Information

 

The issue management and escalation procedure enables the project team members to address issues, questions, concerns, or suggestions in an effective manner. By establishing this process project management can avoid any activities without their approval. The issue escalation process help to resolve issues, which are not resolved by project team and avoid any project delays.