Conduct End User Training and Evaluate Course
Use
The purpose of this task is to conduct end user training classes and to evaluate the education program’s effectiveness based on the metrics in an earlier phase. Where appropriate, feed the evaluation findings back into the education program through redesign, redevelopment, or modification of presentation.
At the completion of end user training, the participants should be able to operate independently in their daily business routine on the system.
Procedure
Result
This task is complete when end users have completed SAP training and demonstrate the knowledge, skills, and abilities to perform their jobs using the new business processes and SAP System. It is important that evaluations are reviewed and a plan for improvements to the materials is in place.