End User Training Materials and Documentation 

 

Purpose

 

The purpose of this deliverable is to provide the end user training courses with supporting presentations, exercises and instructor guides to enhance learning.  The intent is to also provide end users with documented procedures, work instructions and quick reference cards to support their work efforts once live on the new solution.

 

How should it be produced

 

The training and documentation content development team will create materials based on course outlines and transactions in scope.  They should utilize training and documentation tools defined in earlier phases.  Business Process Procedures created by the business process team members, content from the Business Blueprint, EPC’s or business process models are also good sources of information and should be leveraged where possible.  During development, the content should be stored in a content management system, to enable version controlling. Once released for rollout, many companies choose to put it in a non-changeable format to ensure integrity.

 

It is important for the business process team members to communicate to the training content developers which business transactions are critical, important and “nice to know”.  This will help determine which transactions have exercises dedicated to them.

 

What if it is not done

 

If training and documentation materials are not created, the end user training classes and on the job training will lack the necessary components to make them successful.  A successful training class is gauged by the end users readiness to go live. It is next to impossible for them to retain any knowledge without any visual representation (presentations), ability to practice (exercises) or the ability to reference the concepts taught once they leave the classroom. Without proper training materials and documentation, the end user training effort will fail.

 

Source of Input (Deliverable/Other)

Input

 

End User Training and Documentation Strategy

·         End User Training and Documentation Plan

End User Training and Documentation Plans and Templates

·         (All deliverable outputs)

 

 

Outputs

 

Refer to breakdown of the deliverable in the roadmap structure.

 

Additional Information

 

Training data that will be referenced in the training course exercises will also be created at this time. The date should be thoroughly tested before making it part of the standard training client refresh.