Define Schedule for Application Handover

Use

To schedule the handover of the applications from the project team to the support organization

Start the application handover during the integration test of the business process. This ensures:

·         Knowledge transfer to the support organization

·         Operability of the business process

Include the handover in the overall project plan and budget for it.

Conclude the handover either in the cutover phase or after going live.

Prerequisites

Scope and requirements for application handover defined

Procedure

1.       Ensure that integration testing involves the support organization.

2.       Schedule know-how transfer sessions.

3.       Schedule a transition period from project to support. This depends on the complexity of the business processes.

4.       Determine the period for which the project team shall act as second-level support for the support organization.

5.       Specify a sign-off day for the business processes.

Result

Schedule for application handover