Description
The
established helpdesk is an organization created to technically support the
project teams. The helpdesk operates with established working hours and
procedures that should be communicated to all project team members. If there
are no existing systems used by the helpdesk for support, then these need to be
set up. These are typically call tracking and problem ticket tracking systems.
Process
Refer to the References tab below for information on method
of output creation.
Additional Information
None