Select End User Training and Document Delivery Tools
Use
The purpose of this task is to define end user training and documentation requirements. The focus is on defining technical, resource, and media requirements, as well as delivery methods.
Procedure
For example, training and documentation components include process flows, end user procedures, exercises, and so on. Delivery mechanisms include instructor-led training, computer-based training, simulation tools, quick reference guides, online help systems, SAP Extended Help, and so on.
Update the End User Training and Documentation Workplan (Microsoft Project Plan) and End User Training and Documentation Plan.
Result
This task is complete when the end user training and documentation requirements are defined and incorporated into the Microsoft WorkPlan, the overall implementation workplan, and the overall training and documentation strategy plan.