Develop and Conduct Course Developers’ Workshop

Use

The purpose of this task is to develop and conduct a course developers’ workshop for members of the training and documentation development team. This workshop focuses on processes, tools, templates, standards, and methods that will be used to develop and deliver the end user training and documentation solution.

Procedure

  1. Schedule course developers’ workshop.
  2.  

  3. Develop content for course developers’ workshop.
  4. Identify high-level information that must be conveyed. This can include information on the software tool set being used, training content, documentation structure, and the review process.

    Explain the goals and objectives of the project. Discuss the specifics around templates, standards, file-naming conventions, review timelines; include examples. Also include sample training content and documentation materials.

    Discuss assignments and schedules. The workshop should include the process for information acquisition (scripts, training tools, computer-based training, role-based training, interview methods, skills, and Business Process Procedures). Emphasize the training and documentation developers’ role in actively gathering information.

    Business Process Procedures (BPPs) can be downloaded from SAPNet. Please follow the link provided below.

  5. Prior to workshop(s), contact facility to be used and confirm time, availability, and other arrangements.
  6. Use the Needs Assessment as a source of facility contact information. Arrange to have any necessary software installed at the facility prior to the workshop. Communicate the location, travel information, workshop times, and other logistical details to participants.

  7. Produce all necessary orientation materials in sufficient quantity for all training and documentation developers.
  8. Materials should include a sample copy of the documentation developed earlier. Ship materials to workshop location.

  9. Conduct course developers’ workshop.

Result

This task is complete when all workshop attendees can develop standardized training content and documentation materials and understand their roles and responsibilities as developers.

On larger projects where numerous developers might be joining simultaneously, it is possible to have a formal workshop. On smaller projects, or projects where developers join individually or in small numbers, the workshop can be handled one-on-one.

Include information about populating the SAP training environment. This will help developers see how each of the components of the end user training and documentation project will work together during actual delivery. This will also help them see how demonstration exercises are created and data is populated in the training environment.

Consider delivering a sample class to the training and documentation developers. Use the prototypes or any other available information that will help developers see the end product. Use a live classroom environment and show the developers how the training content, demonstrations, hands-on exercises, and documentation material will be used.

Include hands-on exercises. If using templates or online development processes, allow the training and documentation developers the opportunity to become familiar with the software or development tools.