This output is to establish the help desk organization for
the support of the production system. The help desk should be staffed and
capability transfers complete. Establish the following things for the help
desk:
·
Help desk organization structure
·
Assigned staff members roles and responsibilities
·
Verify that the help desk staff members are trained
·
Set-up communication channels (Phones, e-mails, fax machines etc.)
·
Communicate help desk policies and procedures to the
end-uses
·
Verify that the tools, technologies and technical
infrastructure of the production support environment has been installed
·
Verify that the help desk staff
has access to the production system, tools and technologies.
·
Initiate operations of the help
desk
Refer to the References tab below for information on method
of output creation.
It is very important that the help desk staff is trained for
the support and operations that they have to perform after going live. End user
training is also essential for the success of the project; end users should
know the functions and operating procedures of the help desk. Any changes to
the help desk organization should be handled as an organization change
management.