Purpose
The purpose of this deliverable is to have approved technical and functional operations support procedures in place prior to going live. The procedures are based upon the operations support strategies and go-live plans defined in phase 3. This includes the activation of the support organization. Furthermore, solution management and monitoring processes are documented and delivered. Support procedure documentation, such as the operations manual, IT infrastructure document and change management procedures, is completed with this deliverable.
How should it be produced
The following procedures, which were previously defined in Realization phase, should be completed:
· Establish user support organization, procedures and tools for end user support, which is published to the end user community and the project teams.
· Implement solution management procedures for managing the overall solution,
· Implement the monitoring strategies for Systems, Business processes and Service level management for the overall solution
· Implement the systems and application handover to support organizations
· Complete the IT infrastructure document that has been updated throughout the solution implementation.
· Implement the change management document for production. This is the final piece of the operations manual that has been updated throughout the solution implementation.
· Produce the refined support plan for the production environment.
· Establish the help desk organization for the support of the production system.
· Identify the staff members for production support team.
· Define the strategy for the operation of the SAP system in the client environment.
What if it is not done
This is an important and required deliverable where the technical and functional operations support is established and procedures are defined. Without the set procedures, the implementation cannot be executed.
Source of Input
(Deliverable/Other) |
Input
|
Technical and Operations Handover Strategy |
· (All deliverable outputs) |
Preliminary Go Live Plan |
· (All deliverable outputs) |
Production Environment |
· (All deliverable outputs) |
Confirmed Final Configuration |
· Configured final SAP system |
Outputs
Refer to the breakdown of the deliverable in the roadmap structure.
Additional Information
None.