The config file (Kernel/Config.pm) is quite simple to read. So you should have any problems. But just in case we will descripe some features in this chapter.
Your can configure the value of the TicketHook which is the first part of the subject of each e-mail (e.g. [MyTicket: 007]).
Example 7-1. Kernel/Config.pm - TicketHook
[...] # TicketHook # (To set the Ticket identifier. Some people want to # set this to e. g. 'Call#', 'MyTicket#' or 'Ticket#'.) $Self->{TicketHook} = 'Ticket#', [...] |
Note: Don't use 'TN', because MS Outlook is replacing "TN: 54968797" with "RE: 54968797" and then you will run in trouble.