Chapter 6. Dispatching of incoming email

Table of Contents
With OpenTRS
With procmail (for more complex dispatching)

With OpenTRS

OpenTRS is able to dispatch incoming emails via "To" address. Configurable via admin interface.

Example

Add a new system email address (AdminArea -->> System Email Addresses).

In this case, all incoming emails (with To: support@company.com) will be dispatched to the TEST1 queue.