Debug PPPoE Connection


The Prestige 324 supports traces when there is problem to connect your ISP using PPPoE protocol. Please follow the procedure below to collect the trace for our troubleshooting.

  1. Remove the LAN cable attached on the Prestige 324
  2. Enter SMT using console port
  3. Enter Menu 24.8-CI command mode
  4. Type the following commands:
  5. After all, if the Prestige 324 crashes and you can do nothing, please send the above log back to us.
  6. If the Prestige 324 crashes and you are able to enter commands, please type 'atds' in debug mode to dump the log and send the log to us.
  7. If the Prestige 324 does not crash but just can not dial out, please capture the following further log and send us the log.

¡@


Example- A trace with system crashes

ras> sys trcp sw on
ras> sys errctl 3
ras> poe debug 1
ras> dev dial 1
Start dialing for node <GPMI>...
poeNetCmdExe: chann poe0 event x420
poeChannDial: start session, peer<GPMI>
bdcastInit: pch poe0
poePut1SrvcName: '' len 0
host-uniq 31303030 len 4
putPoeHdr: ver 1 type 1 code x09 sess-id 0 len 12(x000C)
bdcastSendInit: l1.pktTx() failed, pch poe0 ch enet0
poePut1SrvcName: '' len 0
host-uniq 31303030 len 4
putPoeHdr: ver 1 type 1 code x09 sess-id 0 len 12(x000C)
### Hit any key to continue.###
$$$ DIALING dev=6 ch=0..........
poeI/C: ver 1 type 1 code x07 sessId x0000 len 274(x0112)
poeCtrlI/C: pkt len 274
poeGetTags()
service-name
service-name telstra
service-name bpa
service-name iprimus
service-name pacificinternet
service-name integrationisp
service-name bpa-dev
service-name bpa-sif
service-name telstrarna
service-name gpmsystems
service-name cmux
service-name launceston-broadband
service-name vivanet
service-name n1234567k00
service-name bigpond
service-name n7061992k
service-name n3068223k
service-name n2155202k
service-name n7061995k
AC-name vet1-exhibition-bsn-1
host-uniq 31303030 len 4
PADO recv'd, chann enet1
procPADO: for poe chann poe0
Chann poe0 sending request
poePut1SrvcName: '' len 0
host-uniq 31303030 len 4
putPoeHdr: ver 1 type 1 code x19 sess-id 0 len 12(x000C)
Undefined Address : 0xE3F045C4
Undefined Data : 0x56FF54FF
    r0= 0xE3F045C4    r1= 0x0001FFC0    r2= 0x000000E5    r3= 0x56FF54FF
    r4= 0xE3F045C4    r5= 0xE5BDBFEC    r6= 0x0001C468    r7= 0x60000093
    r8= 0x00000000    r9= 0xE3550000     r10=0xE3550000    fp= 0x00000000
    r12=0x56FF54FF    sp= 0x0001EDBC    lr= 0x00004F64    pc= 0x00013954
00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F
e5bdbfe0: e2 8f 00 06 e5 d5 20 06 e5 d5 20 0a e5 d5 20 0e ...b...f...j...n
e5bdbff0: 00 00 00 00 00 00 00 00 00 00 00 00 00 01 ed 2b ...b...f...j...n
e5bdc000: 00 00 00 00 00 00 00 00 00 00 00 00 00 01 ed 2b ...b...f...j...n
e5bdc010: 00 00 00 00 00 00 00 00 00 00 00 00 00 01 ed 2b ...b...f...j...n
e5bdc020: 00 00 00 00 00 00 00 00 00 00 00 00 00 01 ed 2b ...b...f...j...n
e5bdc030: 00 00 00 00 00 00 00 00 00 00 00 00 00 01 ed 2b ...b...f...j...n
e5bdc040: 00 00 00 00 00 00 00 00 00 00 00 00 00 01 ed 2b ...b...f...j...n
e5bdc050: 00 00 00 00 00 00 00 00 00 00 00 00 00 01 ed 2b ...b...f...j...n
e5bdc060: 00 00 00 00 00 00 00 00 00 00 00 00 00 01 ed 2b ...b...f...j...n
e5bdc070: 00 00 00 00 00 00 00 00 00 00 00 00 00 01 ed 2b ...b...f...j...n
e5bdc080: 00 00 00 00 00 00 00 00 00 00 00 00 00 01 ed 2b ...b...f...j...n
e5bdc090: 00 00 00 00 00 00 00 00 00 00 00 00 00 01 ed 2b ...b...f...j...n
e5bdc0a0: 00 00 00 00 00 00 00 00 00 00 00 00 00 01 ed 2b ...b...f...j...n
e5bdc0b0: 00 00 00 00 00 00 00 00 00 00 00 00 00 01 ed 2b ...b...f...j...n
e5bdc0c0: 00 00 00 00 00 00 00 00 00 00 00 00 00 01 ed 2b ...b...f...j...n
e5bdc0d0: 00 00 00 00 00 00 00 00 00 00 00 00 00 01 ed 2b ...b...f...j...n
e5bdc0e0: 00 00 00 00 00 00 00 00 00 00 00 00 00 01 ed 2b ...b...f...j...n
Bootbase Version: V1.12 | 1/27/2000 11:00:09
RAM: Size = 4096 Kbytes
FLASH: Intel 8M
RAS Version: V3.20(M.01)b2 | 8/18/2000 14:05:08

Enter Debug Mode
atgo
Bootbase Version: V1.12 | 1/27/2000 11:00:09
RAM: Size = 4096 Kbytes
FLASH: Intel 8M
RAS Version: V3.20(M.01)b2 | 8/18/2000 14:05:08

Press any key to enter debug mode within 3 seconds.
............................................................

initialize ch =0, ethernet address: 00:a0:c5:e1:ee:d8
initialize ch =1, ethernet address: 00:a0:c5:e1:ee:d9
Press ENTER to continue...

                 Enter Password : XXXX