End User Training Schedule and Logistics

 

Purpose

 

The purpose of this deliverable is to prepare for the rollout of end user training by mapping end users to appropriate training courses, developing a training schedule and logistics plan, conducting a train the trainer workshop, testing the training system and inviting end users to courses.

 

How should it be produced

 

Training courses will need to be scheduled with consideration given to the number of available training resources and facility availability.  Trainers should be committed to specific training classes and invited to a train the trainer course prior to the commencement of end user training.

 

The train the trainer course should be led by the End User Training Lead, with presentations of the training materials provided by the content developers. It is a good practice to have business process team members and owners present or on call to answer specific content questions.

 

The End User Training Lead will need the names of all end users affected by the implementation and their role in the organization.   They should obtain the names from Human Resources, company department managers or the Authorizations team.  Based on each’s role, users should be assigned to training courses.  Consideration needs to be made for work shifts and ensuring adequate coverage back in the office while end users are attending courses.

 

The training system should be tested by either the content developers or the trainers.  It is a good practice to have the trainers test the data in the training system to increase proficiency in the system and build confidence.

 

What if it is not done

 

If the training logistics are not properly addressed end user training cannot take place.  If the train the trainer course does not occur trainers will lack the knowledge to pass on to their colleagues and end users will not be prepared for the new solution.  If the training system is not tested the integrity of the training data can become questionable and make the training course exercises unusable.

 

Source of Input (Deliverable/Other)

Input

 

End User Training Materials and Documentation

·         (All deliverable outputs)

 

<Customer Input>

·         Named End Users

·         Established (if any) training registration process

·         End User Jobs/Positions and roles

·         Identified End User Trainers

 

Outputs

 

Refer to breakdown of the deliverable in the roadmap structure.

 

Additional Information

 

None.