To set up the monitoring for your core business processes and critical interfaces
Business process monitoring strategy defined
1. Create a team responsible for business process monitoring. Nominate a team leader and members from the business departments, support organization, and project team.
2. Define the core business processes of your company.
3. Ensure that the core business process documentation is updated. The documentation should describe the technical implementation of the business processes, including relevant transaction and programs.
4. Specify what needs to be monitored (jobs, logs, files, …).
5. For each object to be monitored, define possible errors and the corresponding correction procedures.
6. Define escalation procedures for critical errors.
7. If required, implement monitoring activities using an automatic tool.
For interfaces:
1. Identify critical interfaces that are involved in critical business processes and are critical to the completion of the business processes.
2. Define monitoring points in the interfaces.
3. Specify which tools are available to monitor the interface.
4. Determine which errors can occur and how critical they are.
5. Determine how to handle errors in the interface.
6. In cases of interface failure, decide whether the interface can be restarted.
7. In cases of interface failure, define required escalation procedures (who to inform).
Business process monitoring set up