Conduct End User Training and Evaluate Course

Use

The purpose of this task is to conduct end user training classes and to evaluate the education program’s effectiveness based on the metrics in an earlier phase. Where appropriate, feed the evaluation findings back into the education program through redesign, redevelopment, or modification of presentation.

At the completion of end user training, the participants should be able to operate independently in their daily business routine on the system.

Procedure

  1. Conduct training for those end users identified on End User Training Schedule. Be aware of the course prerequisites.
  2. Distribute, collect, and review End User Training Evaluation. Conduct any portions of the evaluation and improvement process that occur at the time of class. Use the end user training evaluation and review process developed in an earlier phase to conduct the evaluation program.
  3. Analyze data for consistent feedback and identify areas for improvement.
  4. Track the attendance of participants and provide feedback to the training coordinator.
  5. Review issues that apply with training and documentation developers and development team, and determine steps to correct all training components where poorly evaluated. Focus on critical items first.

Result

This task is complete when end users have completed SAP training and demonstrate the knowledge, skills, and abilities to perform their jobs using the new business processes and SAP System. It is important that evaluations are reviewed and a plan for improvements to the materials is in place.