Description
The output is to establish a consistent, reliable, and effective process for identifying, tracking, and resolving ongoing issues, which occur throughout the project lifecycle, in a timely and efficient manner. The following are major topic for creation on issue and escalation management procedure:
· Define the issue identification strategy
· Define issue analysis process
· Define issue resolution process
· Define escalation process
· Define issue (open and closed) documentation procedure
· Define issue closure communication procedure
Process
Refer to the References tab below for information on method of output creation.
Additional Information
The issue management and escalation procedure enables the project team members to address issues, questions, concerns, or suggestions in an effective manner. By establishing this process project management can avoid any activities without their approval. The issue escalation process help to resolve issues, which are not resolved by project team and avoid any project delays.