Purpose
The purpose of this deliverable is to provide the end user training courses with supporting presentations, exercises and instructor guides to enhance learning. The intent is to also provide end users with documented procedures, work instructions and quick reference cards to support their work efforts once live on the new solution.
How should it be produced
The training and
documentation content development team will create materials based on course
outlines and transactions in scope.
They should utilize training and documentation tools defined in earlier
phases. Business Process Procedures
created by the business process team members, content from the Business
Blueprint, EPC’s or business process models are also good sources of
information and should be leveraged where possible. During development, the content should be stored in a content
management system, to enable version controlling. Once released for rollout,
many companies choose to put it in a non-changeable format to ensure integrity.
It is important
for the business process team members to communicate to the training content
developers which business transactions are critical, important and “nice to
know”. This will help determine which transactions
have exercises dedicated to them.
What if it is not done
If training and
documentation materials are not created, the end user training classes and on
the job training will lack the necessary components to make them
successful. A successful training class
is gauged by the end users readiness to go live. It is next to impossible for
them to retain any knowledge without any visual representation (presentations),
ability to practice (exercises) or the ability to reference the concepts taught
once they leave the classroom. Without proper training materials and
documentation, the end user training effort will fail.
Source of Input
(Deliverable/Other) |
Input
|
End User Training and Documentation Strategy |
·
End User Training and Documentation Plan |
End User Training and Documentation Plans and Templates |
·
(All deliverable outputs) |
Outputs
Refer to breakdown of the deliverable in the roadmap structure.
Training data that will be referenced in the training course exercises will also be created at this time. The date should be thoroughly tested before making it part of the standard training client refresh.