Description
The output is to prepare a plan the setup of production
environment after going live with the SAP implementation. This plan should
include details of staffing needed, facilities required, technology infrastructure,
procedures and standards for the operation of production support. The following
is the list of things required but not limited to setup the production support:
·
Procurement of hardware and
software required for going live
·
Determine the production support
team, provide organization structure
·
Create help desk organization
and staff it
·
Finalize technical configuration
of the production support
·
Define help desk standards and
operational procedures
·
Define help desk facilities,
technology components used
·
Define disaster recovery plan
and roles and responsibilities of the team
Process
Additional Information
It is essential for the success of the project to establish
the help desk support center before the go live, so that it will be ready at
the go live. The help desk staff should be very proactive and easily accessible
to the end-users to solve any issues immediately to keep the business
operations smooth. Also the disaster recovery is very important activity; make
sure that the staff is available with the required procedures for data backup,
technical procedures for hardware, networks etc.