This output is to produce the refined support plan for
the production environment. This includes creation of the help desk, finalized
staff roles and responsibilities, finalized procedures for the help desk
operation, technology infrastructure installed and operational. A small
workshop can be held for the overview and production support functions,
procedures to follow, usage of technology components etc.
Refer to the References tab below for information on
method of output creation.
The production support plan is established after the
production system is established. There are several other elements to complete
the support plan such as, organizational structure, hours of operations and
support, functional components, technical resource availability etc.