Reorganize Team for Production Support

Use

The purpose of this task is to identify the team organization, roles, and responsibilities for the first weeks of production operation following final cutover. The team must have a proactive approach to ensure that the business operates smoothly, and issues are resolved rapidly. It must be accessible to the end users, and ready to tackle and resolve issues received from the Help Desk.

Any open, or not started, work plan tasks should be assessed for completion in the production system.

Procedure

  1. Assign people to their roles
  2. Establish a contact procedure
    Communicate to the end users (potentially the entire company) who they can contact for problems, questions, system error, advice, and so on.
  3. Define procedures and responsibilities for working with the Help Desk
  4. Organize daily performance and acceptance meetings
    Organize a daily meeting of the production support team during the first weeks of production operation to assess both SAP system performance and end user acceptance.

Result

Production support team is organized for the first weeks of production operation.