To install and set up the user support infrastructure required to support the company’s users and to communicate with SAP
Tools for user support
Technical infrastructure (hardware, sotware, network)
1. Ensure that you have the communication lines required for support, such as communication to SAP.
2. Install any communication lines and technical infrastructure required.
3. Install the required software. If you are using the SAP Solution Manager, refer to the accelerator section to learn how to install your support portal.
4. Set up the support portal. Depending on your support organization, you may need to define different queues in the support portal.
Infrastructure for user support set up and working