Hand Over Business Process Management

Use

To conduct the handover of the applications to the support organization

Prerequisites

Applications handover plan defined

Procedure

1.       Review responsibilities for the application support team during the production phase for the entire landscape (development, quality assurance, production).

2.       Forward the documentation for the individual application components to the support organization.

3.       If necessary, schedule training measures for the application support team.

4.       Set up the change management procedure.

5.       Refine the KPIs for the applications.

6.       Integrate the applications into the monitoring strategy.

Result

Refined application support plan