The purpose of this phase is to cut over to live productive operation and to continuously support and improve live operations. There are two distinct periods of this phase:
Project End
During the time
when the system is first live, all issues and problems are resolved, transition
to the production support team finalized, knowledge transfer completed, and the
project signed off.
Continuous Improvement
Now that the
project is over, the production support team monitors the system and resolves
live business process issues. Proper change management procedures are
established and ongoing end user training is conducted. Plans are made to
continuously review and improve business processes.