Define Business Process Monitoring Strategy

Use

To define the procedures, tools, and persons involved in monitoring the business processes

·         A good business process monitoring strategy should ensure the normal operation of the business processes and provide procedures for the fastest possible reaction to problems.

Prerequisites

Business processes defined and implemented

Procedure

1.       Identify the scope of the solution to be monitored and which business processes are included.

2.       For each business process, review and define SLAs with the functional departments.

3.       Identify resource requirements for setting up business process monitoring.

4.       Identify the resources required for regular monitoring.

5.       Determine the respective requirements for automated and manual monitoring. If necessary, specify a tool for monitoring.

6.       Calculate the costs of monitoring.

 

You can use the solution monitoring tool in the SAP Solution Manager to implement business process monitoring.

Result

Business process oriented monitoring strategy defined