You can obtain support for your SAP DB database system in two ways.
Online support is based on mutual help between SAP DB users and is free of charge.
To obtain online support, become a member of the sapdb.general@listserv.sap.com mailing list. Describe your questions and problems in an e-mail to this mailing list. Both the SAP DB development team and members of the Open Source community can then reply to you.
Online Support does not guarantee fixed response times. However, the SAP DB development team continually monitors the correspondence in the mailing list and ensures that every problem is responded to.
You conclude a Premium Support Contract with SAP, and then have access to the complete SAP support infrastructure. For communication purposes, you establish a Customer Competence Center with a certain number of contacts.
The fees for Premium Support are EUR 60,000 per year for each Customer Competence Center. If you have already concluded a SAP DB maintenance contract, the fees for your support contract are reduced.
The SAP DB homepage contains further information about support (http://www.sapdb.org/sap_db_support.htm) and how to become a member of the mailing list (http://www.sapdb.org/sap_db_contact.htm).