Chapter 6. Dispatching of incoming email

Table of Contents
With OTRS
With procmail (for more complex dispatching)
Example with procmail and a webform

With OTRS

OTRS is able to dispatch incoming emails via "To" address. Configurable via admin interface.

Example

Add a new system email address (AdminArea -->> System Email Addresses).

In this case, all incoming emails (with To: support@company.com) will be dispatched to the TEST1 queue.