Used if the customer wrote a follow up and the follow up is rejected and a new ticket is created (because the ticket is closed and not possible to reopen).
A normal closed -> new ticke auto-response should contain somthing like that:
Thanks for your follow up e-mail You wrote: <OTRS_CUSTOMER_EMAIL[6]> Important: Sorry but we can't process your follow up because your ticket is closed. A new ticket has been created automatically. Have fun with OTRS! Your OTRS Team |