OTRS is able to deal with various pieces of customer information (i.e. login, email, phone). This information can be shown in the Agent-Interface and can be used for the Customer-Interface (users and auth).
The used/shown customer information is freely configurable (see backend), but there are three required options: UserLogin, UserEmail and UserCustomerID.
If you want to show the customer user information (e. g. company, name, email, ...) in your Agent-Interface use the following config options.
[Kernel/Config.pm] # ShowCustomerInfo* # (show customer user info on Phone, Zoom and Queue view) $Self->{ShowCustomerInfoPhone} = 1; $Self->{ShowCustomerInfoZoom} = 1; $Self->{ShowCustomerInfoQueue} = 0; [...] |
Edit your customer user information via the Admin-Interface (http://yourhost/otrs/index.pl?Action=AdminCustomerUser).
The customer information for the Customer-Interface (http://yourhost/otrs/customer.pl) is used for the login and auth.