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7. Technical Support

Sangoma Technologies Inc. provides free technical support for the WANPIPE product to those customers who purchased SDLA card(s) directly from Sangoma Technologies Inc.

The preferable way for receiving thechnical support is via the Internet e-mail. Please forward your requests to 74604.152@compuserve.com. You may also send your requests by FAX at (905) 474-9223.

When submitting your request for technical support, please provide us with the following information:

Depending on the nature of the problem, the following information may also be required to diagnose and trouble shoot the problem: All requests for technical support are normally replied to within 24 hours (excluding weekends and holydays).

Please note that our 800 number is mainly for product ordering and general inquiries. If you need on-line assistance or would like to discuss your problem with the support engineer, please indicate so in your request and we will contact you as soon as possible. Don't forget to include your voice number.

Thank you. We appreciate your business and your co-operation.


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